FREE DELIVERY ACROSS INDIA

Fast delivery across India via trusted courier partners.

Brass Leaf Studio — Customer FAQ

Handcrafted, Made-to-Order Lighting in Solid Brass. Find Answers Fast Below.

About & Product Basics

Back to questions ↑

Who Are We and What Do We Make?

We are Brass Leaf Studio—designing and crafting premium lighting in India. We make solid-brass lighting (pendants, chandeliers, sconces, and more), built to order for your project.

Back to questions ↑

Are Products Made-to-Order? How Long Is Production?

Yes—every product is produced on order. Typical production is 5–12 days; complex or fully custom pieces are 3–4 weeks. Production time is separate from shipping time.

Shipping & Duties

Back to questions ↑

Which Carriers & Services Do We Use? Is Shipping Free?

  • Free Delivery Across India via DHL, FedEx, or UPS.
  • We do not offer slower postal services.
  • Typical express transit: 3–7 business days after dispatch.
Back to questions ↑

Who Pays Duties/Taxes?

  • For deliveries within India, no import duties or customs charges apply.
  • Applicable taxes are included or calculated at checkout as required.
Back to questions ↑

Do We Ship All Over India?

We deliver across India through trusted courier partners.

Back to questions ↑

Tracking & Delivery Times

We’ll email tracking upon dispatch. Express transit is typically 3–7 business days, depending on location and courier operations.

Installation & Specs

Back to questions ↑

Sockets, Wiring & Country Standards

  • Sockets we support: E26, E27, E12 (bulbs usually not included).
  • Fixtures are wired for Indian electrical standards, including voltage, frequency, and grounding requirements.
Back to questions ↑

Are Your Fixtures Dimmable?

Yes—most fixtures are dimmable when paired with dimmable bulbs and a compatible leading-edge or trailing-edge dimmer.

Back to questions ↑

Can We Install on a Sloped/Vaulted Ceiling?

Yes. Request a swivel canopy or angled adapter during ordering so the fixture hangs plumb.

Back to questions ↑

Extra Downrods/Chain Length

We can provide additional downrods or chain. Share your ceiling height and target hang height.

Back to questions ↑

Indoor vs. Damp Areas

Our fixtures are intended for indoor use unless specified. For bathrooms or covered patios (damp areas), ask us to confirm suitability. Outdoor exposure voids warranty unless noted.

Back to questions ↑

Finish Samples & Color Matching (HEX/CMYK)

We can share finish guidance and color-match using HEX or CMYK references. Minor tone variations occur on brass substrates. Finish sample chips may be available on request.

Orders, Returns & Support

Back to questions ↑

Returns, Exchanges & Refunds

  • Return requests are accepted within 60 days of delivery for unused items in original packaging.
  • Customized/Personalized items are non-returnable except for manufacturer defects or transit damage.
  • Email info@brassleafstudio.in with your order number to begin.
  • Original shipping is not refundable unless the return is due to our error.
Back to questions ↑

Order Changes & Cancellations

Email info@brassleafstudio.in with subject “CHANGE OF ORDER” within 12 hours of purchase. After processing begins, changes may affect timing/cost; we’ll do our best to help.

Back to questions ↑

Wrong Address Changes

Please email info@brassleafstudio.in within 12 hours of ordering to correct addresses. After dispatch, carriers may charge a reroute fee and delivery could be delayed.

Back to questions ↑

Signature on Delivery & Failed Deliveries

Express couriers may require a signature. If delivery is missed, the courier will reattempt or hold at a pickup location. Fees from storage/returns due to unclaimed parcels may be billed to the customer.

Back to questions ↑

PO Boxes & Split Shipments

Express couriers generally cannot deliver to PO Boxes. Large orders may ship in multiple cartons with separate tracking numbers.

Back to questions ↑

Insurance & Claims

Shipments are insured. If something arrives damaged, contact us within 48 hours with photos of the packaging and product; we’ll handle replacements and the claim process.

Back to questions ↑

How to File a Warranty Claim

Email info@brassleafstudio.in with your order number, a description of the issue, and photos/video. Proof of professional installation may be requested.

Warranty & Support

Back to questions ↑

Warranty

We provide a 1-year warranty against defects in materials and workmanship under normal residential use. Excludes bulbs, normal finish aging/patina, improper installation, incorrect voltage, or third-party modifications.

Wholesale & Trade

Back to questions ↑

Wholesale, Trade & Sea Freight Options

We offer trade and wholesale pricing for hospitality, retail, and commercial projects across India. Contact us for volume pricing and lead times.

Payments & Pricing

Back to questions ↑

Payments & Price Adjustments

  • We accept major cards and popular wallets (UPI, Credit Cards, Debit Cards, Net Banking, and other Razorpay-supported payment methods).
  • If your item goes on sale on our site within 3 days of purchase, we’ll refund the difference.
Back to questions ↑

Payments, Security & Fraud Checks

We use secure payment gateways and may run fraud checks (e.g., 3-D Secure). If a payment is flagged, we might request additional verification to protect you and us.

Care, Sustainability & Contact

Back to questions ↑

Care & Maintenance

  • Dust with a soft, dry cloth; avoid harsh chemicals/abrasives.
  • Unsealed brass naturally patinas; use a brass-safe polish if you prefer a bright finish.
Back to questions ↑

Sustainability & Packaging

We prioritize durable construction and spare parts to extend product life. Packaging uses recyclable materials where possible and protective foam only as needed.

Back to questions ↑

Contact Us

M A OVERSEAS, 416, SATTI MOHALLA,SATTI ROAD, ROORKEE, Uttarakhand, 247667 - Email: info@brassleafstudio.in