We have a 60-day return policy from delivery. Items must be unused, in the same condition, and include all components and original packaging. A receipt or proof of purchase is required. Approved returns are refunded to the original payment method.

We do not accept exchanges unless items arrive damaged or broken. If there are damages, please contact us within 15 days; we will replace damaged parts or the fixture as appropriate.

Customized items are not returnable because they’re made to your specifications, except for manufacturer defects or transit damage. If you’re unhappy with a custom order, email info@brassleafstudio.in and we’ll try our best to help.

1. Email info@brassleafstudio.in with your order number, reason, and photos if applicable.
2. We’ll confirm eligibility and share return instructions (and an RMA number if required).
3. Pack securely in the original packaging with all components. Items damaged in return transit due to poor packing may be ineligible.

Note: Original shipping is not refundable unless due to our error.

After we receive and inspect your return, we’ll notify you of approval. Approved refunds are issued to your original payment method. Banks/card issuers typically post within 3–10 business days.

• Retain all packaging.
• Contact us within 48 hours of delivery at info@brassleafstudio.in with photos of the product and packaging.
• We’ll arrange replacements/parts and manage any courier claim (we may request extra photos/video to speed resolution).

• Unused—no installation marks/wiring changes.
• All original components (canopy, chain/downrods, screws, manuals).
• Original packaging intact.
• Return requested within 60 days of delivery.
• Customized items not returnable except for defects/transit damage.

Email info@brassleafstudio.in for returns, customized orders, and support. Include your order number so we can help quickly.