ORDERING & PAYMENTS

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Ordering & Payments

Everything you need to know about placing orders, payment methods, invoices, and changes.

How Ordering Works

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Order Flow

  1. Choose : Select your fixture, finish, and size.
  2. Customize : Add notes for drop length, socket type, or color (HEX/CMYK). For complex customs, email info@brassleafstudio.in.
  3. Checkout : Enter shipping and payment details; you’ll receive an order confirmation email.
  4. Production : We build your made-to-order fixture (typical production 5–12 days; complex customs 3–4 weeks).
  5. Express Shipping : Free Delhivery / BlueDART / DTDC. Transit typically 2 – 5 business days after dispatch.

Payments

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Accepted Methods

  • Cards : Major debit/credit cards.
  • Digital wallets : Amazon Pay, Google Pay, Paytm, PhonePe
  • Bank Transfer : For wholesale & trade; contact us for details.

All payments are processed securely through Razorpay

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Currency, Taxes & Duties

  • Currency : You are charged in Indian Rupees
  • GST : Price Inclusive GST Charges

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Promo Codes, Gift Cards & Price Adjustments

  • Promo codes : Enter at checkout before payment.
  • Gift cards : Enter the code at checkout.
  • Price adjustments : If your item goes on sale on our site within 3 days of purchase, we’ll refund the difference.

Order Changes, Cancellations & Invoices

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Change or Cancel an Order

Email info@brassleafstudio.in with subject “CHANGE OF ORDER” within 12 hours of purchase. After processing begins, changes may affect timing/cost; we’ll do our best to help.

Address corrections : Email us within 12 hours. After dispatch, carriers may charge a reroute fee and delivery could be delayed.

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Invoices & Business Purchases

  • Invoice : Your order confirmation email acts as a receipt. Request a formal invoice by emailing info@brassleafstudio.in with your order ID and billing details.

Refunds & Disputes

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Refund Timing & Method

  • Approved refunds : Issued to the original payment method. Banks may take 3–10 business days to post.
  • Custom items : Customized/personalized items are not returnable except for manufacturer defects or transit damage.

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Failed or Flagged Payments

  • Try again : Confirm card details, enable international/online usage, or try another method.
  • Verification : Complete 3-D Secure/OTP if prompted.
  • Contact us : If a payment is flagged, we may ask for additional verification to protect you and us.

Shipping & Duties (Quick Reminder)