• Free Express Shipping by BlueDart / DTDC / Delhivery,
• Express transit after dispatch: typically 2 – 5 business days, destination dependent.

We ship all over India. Certain remote areas may require additional time; we’ll notify you before shipping if applicable.

• Price includes GST Charges
• All Shipped products are fully insured. The insurance shall be covered by us.

All products are made-to-order. Production is typically 6–10 days (complex customs 3–4 weeks). Shipping time starts after dispatch.

We email tracking details as soon as your order ships. You can follow the courier’s link for real-time updates and estimated delivery windows.

• Address corrections : Email us within 12 hours of purchase. After dispatch, reroutes may incur courier fees and cause delays.

Fixtures are packed with protective foam and recyclable outer cartons. Multiple cartons may be used for large fixtures or split shipments.

• Inspect cartons on delivery and retain all packaging.
• Report visible or concealed damage within 24 hours with photos of the product and packaging.
• We’ll arrange replacements/parts and handle the courier claim.

• If tracking stalls or shows delivered but not received, contact us promptly; we’ll open a trace/investigation with the courier.
• Claims resolution times vary by carrier; we’ll keep you updated and replace as appropriate.

• Orders may ship in multiple cartons as items complete. You’ll receive separate tracking numbers.
• If you prefer consolidation (all items in one shipment), tell us before dispatch; this may affect timing.

High-volume periods (e.g., holidays) or severe weather can impact courier networks and customs processing. We’ll monitor and update you if we see carrier advisories that affect your route.

Email info@brassleafstudio.in with your order ID, or reach us via live chat. We’re here to help with routing questions, documentation and delivery coordination.